**Terms and Conditions for "The Essence - Home for DESIRES Brand"**

**Last Updated: [01.11.2025]**

Welcome to The Essence, accessible at www.theessence.online. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site.

**1. Acceptance of Terms**
By using this website, you signify your acceptance of these Terms and Conditions. If you do not agree to these terms, please do not use our website.

**2. Changes to Terms**
The Essence reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the site following the posting of changes constitutes your acceptance of those changes.

**3. User Account**
To access certain features of the website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

**4. Orders and Payment**
All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in the description or price of the product, or an error in your order. Payment must be made at the time of purchase and can be made through the payment methods available on the website.

**5. Shipping and Delivery**
We aim to process and ship all orders promptly. However, we do not guarantee delivery dates. All shipping and delivery timelines are estimates and may be affected by various factors beyond our control.
We strongly recommend using tracked method of postage available on our website. Not tracked methods are available but we won’t be responsible for any undelivered orders if this method will be used.

**6. Returns and Refunds**
If you are not satisfied with your purchase, you may return it within [7days] from the date of receipt, provided it is in its original condition. Return and Refund Policy

1. Eligibility: 

Condition: Items must be in original, unused, and saleable condition.

2. Timeframe: 

Customers have [7] days from the date of delivery to request a return.

3. How to make a return: 

Contact us via email contact@theessence.online to initiate a return. Include your order number and the reason for the return.  Follow the instructions provided to send the item back. Customers are responsible for return shipping costs. Retain your proof of purchase and shipping receipt.

4. Refunds: 

Once the item is received and inspected, we will process your refund. Please allow [14] business days for the refund to be processed. You will receive a refund for the full purchase price. Refunds will be issued to the original method of payment.

5. Damaged goods:

If your product arrives damaged, please contact us immediately after delivery at contact@theessence.online. Provide your order number and photos of the damaged product and packaging.

**7. Intellectual Property**
All content on this website, including text, graphics, logos, and images, is the property of The Essence and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

**8. Limitation of Liability**
The Essence shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or products purchased from the website. Your sole remedy for dissatisfaction with the website or its services is to stop using the website.

**9. Governing Law**
These Terms and Conditions shall be governed by and construed in accordance with the laws of Republic of Ireland and European Union. Any disputes arising from or relating to these terms shall be resolved in the competent courts of Republic of Ireland.

**10. Contact Information**
If you have any questions about these Terms and Conditions, please contact us at contact@theessence.online.
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing The Essence - Home for DESIRES Brand.